3Com Two Way Radio 860 User Manual

P H A S E R ® 8 6 0  
C O L O R P R I N T E R  
A d v a n c e d F e at u r e s  
a n d Tr o u b l e s h o o t i n g G u i d e  
 
Phaser® 860 Color Printer  
Advanced Features and Troubleshooting Manual  
June 2001  
 
Copyright © Xerox Corporation. Unpublished rights reserved under the copyright laws of the United States.  
Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.  
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Phaser , PhaserShare , ColorStix , the TekColor icon, Made For Each Other , DocuPrint , WorkSet ,  
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Ethernet , the stylized X, and XEROX are registered trademarks of Xerox Corporation. PhaserLink™,  
PhaserPort™, PhaserPrint™, PhaserSym™, PhaserTools™, infoSMART™, and the TekColor™ name are  
trademarks of Xerox Corporation. TekColor CareSM and RealSUPPORTSM are service marks of Xerox Corporation.  
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Adobe , Acrobat , Acrobat Reader, Illustrator , PageMaker , Photoshop , and PostScript , ATM , Adobe  
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Garamond , Birch , Carta , Mythos , Quake , and Tekton are registered trademarks and Adobe Jenson™,  
Adobe Brilliant Screens™ technology, and IntelliSelect™ are trademarks of Adobe Systems Incorporated or its  
subsidiaries which may be registered in certain jurisdictions.  
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Apple , LaserWriter , LocalTalk , Macintosh , Mac OS, AppleTalk , TrueType2 , Apple Chancery ,  
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Chicago , Geneva , Monaco , and New York are registered trademarks, and QuickDraw™ is a trademark of  
Apple Computer Incorporated.  
Marigold™ and Oxford™ are trademarks of AlphaOmega Typography.  
Avery™ is a trademark of Avery Dennison Corporation.  
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FTP Software is a registered trademark of FTP Software, Incorporated.  
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PCL and HP-GL are registered trademarks of Hewlett-Packard Corporation.  
Hoefler Text was designed by the Hoefler Type Foundry.  
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ITC Avant Guard Gothic , ITC Bookman , ITC Lubalin Graph , ITC Mona Lisa , ITC Symbol , ITC Zapf  
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Chancery , and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation.  
Bernhard Modern™, Clarendon™, Coronet™, Helvetica™, New Century Schoolbook™, Optima™, Palatino™,  
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UNIX is a registered trademark in the US and other countries, licensed exclusively through X/Open Company  
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Other marks are trademarks or registered trademarks of the companies with which they are associated.  
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PANTONE Colors generated by the Phaser 860 Color Printer are four- and/or three-color process simulations  
and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals  
for accurate colors.  
PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed  
software packages. Contact Pantone, Inc. for a current list of qualified licensees. All trademarks noted herein are  
either the property of Xerox Corporation, Pantone, Inc., or their respective companies. © Pantone, Inc., 1988.  
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Phaser 860 Color Printer  
 
Contents  
Advanced Features and Troubleshooting Manual  
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Phaser 860 Color Printer  
 
Advanced Features  
Advanced Features  
Your Phaser 860 Color Printer comes with many useful features to help you create the best  
possible printed documents. You can access the printer features in the printer driver,  
which you use when you send a print job to the printer. To ensure that you have access to  
all of the printer features, make sure you have installed the printer driver that comes on  
your Phaser 860 Printer CD-ROM. Updated printer drivers are also available on the Xerox  
web site:  
Note  
You can also set some of the features on the printer’s front panel. The settings in  
the printer driver override the front panel settings.  
The following features are described in this manual:  
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Print quality mode — see page 2  
TekColor correction — see page 3  
Secure prints, proof prints, and saved prints — see page 4  
Separation pages — see page 6  
Collating copies — see page 6  
N-up (multiple pages on a single sheet of paper) — see page 7  
Booklet printing — see page 8  
Negative and mirror images — see page 9  
Scaling — see page 9  
Watermarks — see page 10  
Image smoothing — see page 10  
For additional information on these features, refer to the Windows printer driver’s online  
help.  
Refer to the Phaser 860 Color Printer User Guide for information about two-sided printing,  
printing on legal paper, or printing on the following special media:  
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Phaser High-Resolution Photo Paper  
Phaser Labels and Phaser Business Cards  
Phaser 860 Transparencies  
Envelopes  
Letterhead paper  
For information about fonts, refer to page 20.  
For information about using color, refer to page 11.  
Advanced Features and Troubleshooting Manual  
1
 
   
Advanced Features  
Print quality modes  
You can choose between different print quality modes to obtain the best combination of  
speed and print quality for your job.  
Print quality mode  
Maximum speed*  
16 ppm Paper  
Fast Color  
I Fastest color print mode  
7 ppm Transparency  
I Ink-saving mode since prints lighter than Standard mode  
I Useful for text and business graphics  
I Ideal for previewing work  
I Produces fast, high-quality transparencies  
I Can select Darken Text to have the printer add a small amount  
of color ink to the black text to make it darker and sharper  
Standard  
10 ppm Paper  
I General-purpose mode for color printing  
3.5 ppm Transparency  
I Produces vibrant, saturated prints with smooth color  
transitions  
I Suitable for most office uses and images  
I Best quality mode for printing transparencies  
Enhanced  
6 ppm Paper ‡  
I Balance of high quality and fast speed  
I Increases color saturation compared to Standard mode  
I Smoothest and brightest large-area fills  
I Useful for printing paper copies of overhead presentations  
High Resolution/Photo  
3.5 ppm Paper ‡  
I Highest-quality color prints  
I Richest color and near-photographic detail  
I Makes very fine lines, sharp edges, and small text sharper  
I 1200 x 600 dpi  
I Printer must have the DP Features Set  
(or must be a DX model)  
* Approximate number of pages per minute based on prints with margins of .5 in. or greater; does not include image processing  
time.  
Transparencies are printed in Standard mode even if you select Enhanced or High Resolution/Photo mode.  
You can specify the print quality in a supported driver:  
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Windows 95 / Windows 98 PostScript driver:  
On the Setup tab, select a print quality by clicking or dragging the scroll bar.  
Windows 2000 PostScript driver:  
On the Paper/Quality tab, select a print quality by clicking or dragging the scroll bar.  
Windows NT PostScript driver:  
On the Print Quality tab, select a print quality by clicking or dragging the scroll bar.  
LaserWriter 8.6 or 8.7 driver:  
In the Print dialog box, select the Print Quality/Color pull-down menu, then select  
the desired mode for Quality.  
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Phaser 860 Color Printer  
 
                               
Advanced Features  
TekColor color corrections  
You can select a color correction to match particular press specifications or simulate your  
computer screen’s colors. Otherwise, select Automatic to let the printer automatically pick  
the best color correction for elements in your document.  
Color correction  
Automatic  
Description  
I Automatically optimizes the color correction for each element (text,  
graphics, and photographs) on the page  
sRGB Display  
Vivid Color  
I Closely approximates the colors on a standard display screen  
I Produces the brightest possible colors and makes blues appear less  
purple  
None  
I Doesn’t use a color correction so the colors you specified in the  
application for your job are not altered  
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I Use when you have specified colors from the PANTONE Color Chart  
SWOP Press  
I Matches U.S. press standards using the Specification for Web Offset  
Publications  
Euroscale Press  
Commercial Press  
SNAP Press  
I Emulates the Euroscale 4-color process press mode  
I Emulates a 4-color process commercial press mode  
I Matches the standards for printing on uncoated and newsprint papers  
using the Specifications for Non-Heat Advertising Printing  
DIC  
I Matches Dai Nippon printing inks on coated paper  
Toyo  
I Matches commercial Toyo printing inks on coated paper  
FujiProof  
I Matches the Fuji Color Art System for commercial North American  
proofs  
Black and White  
I Produces a black-and-white version of a document  
I Colors converted to grayscale  
I Use to print page masters for photocopying in black-and-white  
You can specify the color correction in a supported driver:  
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Windows 95 / Windows 98 PostScript driver:  
On the TekColor tab, select the desired color correction. Some of the color corrections  
are grouped under Office Color and Press Match Color.  
Windows 2000 / Windows NT PostScript driver:  
On the TekColor tab, select the desired color correction. Some of the color corrections  
are grouped under Office Color and Press Match Color.  
LaserWriter 8.6 or 8.7 driver:  
In the Print dialog box, select the Print Quality/Color pull-down menu, then select  
the desired correction for Color.  
Advanced Features and Troubleshooting Manual  
3
 
                               
Advanced Features  
Secure prints, proof prints, and saved prints  
You can choose one of the following special job types:  
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Secure Print: Print a confidential document; the password-protected job is stored on  
the printer’s hard disk drive. The job prints only after you enter the password on the  
printer's front panel.  
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Proof Print: Print only one copy of the job so you can proof the copy. If you want to  
print the remaining copies, select the job name on the printer's front panel.  
Saved Print: Store the job on the hard disk so you can print it on demand. The job  
isn't deleted after printing.  
Note  
The printer must have a hard disk installed (and the DP Feature Set) to do secure  
prints, proof prints, and saved prints. These jobs are stored on the hard drive and  
remain in the printer even when it is powered off.  
Printing secure print, proof print, and saved print jobs  
You specify that the job is a secure print, proof print, or saved print job in a supported  
driver:  
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Windows 95 / Windows 98 PostScript driver:  
On the Setup tab, choose the job type. For a secure print, also enter a four-digit  
password to assign to this job. For proof prints and saved prints, also enter the name  
you want to give this job.  
Windows 2000 / Windows NT driver:  
On the Output Options tab, choose the job type. For a secure print, also enter a  
four-digit password to assign to this job. For proof prints and saved prints, also enter  
the name you want to give this job.  
LaserWriter 8.6 or 8.7 driver:  
In the Print dialog box, select the Job Type pull-down menu, then choose the job type.  
For a secure print, also enter a four-digit password to assign to this job. For saved  
prints, also enter the name you want to give this job.  
To print a secure job, specify the password on the printer's front panel:  
1. With Menushighlighted, press the Scroll Down key to scroll to Printable Pages.  
2. Press the OK key.  
3. If necessary, scroll to Secure Print Jobs.  
4. Press the OK key.  
5. Press the Scroll Down or Scroll Up key to scroll to the correct number for the first  
digit of the password, then press the OK key to accept that digit.  
6. Repeat step 5 for the second, third, and fourth digits.  
7. If necessary, press the Scroll Down key to scroll to Print.  
8. Press the OK key to print the job with that password.  
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Phaser 860 Color Printer  
 
 
Advanced Features  
To print a saved print job or the remaining copies of a proof print job, select the job name  
on the printer's front panel:  
1. With Menushighlighted, press the Scroll Down key to scroll to Printable Pages.  
2. Press the OK key.  
3. If necessary, scroll to Proof Print Jobsor Saved Print Jobs.  
4. Press the OK key.  
5. Scroll until you find your job name.  
6. Press the OK key.  
7. If necessary, scroll to Print.  
8. Press the OK key.  
9. Scroll to the desired number of copies.  
10. Press the OK key to print the job.  
Deleting secure print, proof print, and saved print jobs  
Secure print, proof print, and saved print jobs remain on the printer’s hard drive even  
when you turn off the printer. After printing, secure print and proof print jobs are  
automatically deleted. However, if you decide you don’t want to print the secure job or  
don’t want to print the remaining copies of the proof job, delete the job using the printer’s  
front panel. You can also delete saved print jobs.  
Note  
You will overwrite a proof print, saved print, or secure print job if you send a  
second job of the same type with the same name or password.  
To delete a secure job, specify the password of the job on the printer's front panel:  
1. With Menushighlighted, press the OK key.  
2. Press the Scroll Down key to scroll to the Printable Pages Menu.  
3. Press the OK key.  
4. If necessary, scroll to Secure Print Jobs.  
5. Press the OK key.  
6. Press the Scroll Down or Scroll Up key to scroll to the correct number for the first  
digit of the password, then press the OK key to accept that digit.  
7. Repeat step 6 for the second, third, and fourth digits.  
8. Scroll to Delete.  
9. Press the OK key to delete the job with that password.  
Advanced Features and Troubleshooting Manual  
5
 
Advanced Features  
To delete a saved print job or the remaining copies of a proof print job, select the job name  
on the printer's front panel:  
1. With Menushighlighted, press the OK key.  
2. Press the Scroll Down key to scroll to the Printable Pages Menu.  
3. Press the OK key.  
4. If necessary, scroll to Proof Print Jobsor Saved Print Jobs.  
5. Press the OK key.  
6. Scroll until you find your job name.  
7. Press the OK key.  
8. Scroll to Delete.  
9. Press the OK key to delete the job.  
Separation pages  
You can have the printer insert a separation page (a divider page) after a print job, between  
copies of a print job, or between individual pages of a print job. You can also specify the  
tray/source to use for the separation pages.  
You can specify separation pages in a supported driver:  
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Windows 95 / Windows 98 PostScript driver:  
On the Output Options tab, select the location of the separation pages and, if desired,  
the source.  
Windows 2000 / Windows NT driver:  
On the Output Options tab, select the location of the separation pages and, if desired,  
the source.  
LaserWriter 8.6 or 8.7 driver:  
In the Print dialog box, select the Advanced Media Handling pull-down menu, then  
select the location of the separation pages and, if desired, the source.  
Collating copies  
When you print multiple copies of a print job, you can have it collated at the printer. Each  
copy (pages 1, 2, and 3, etc.) is printed before the next copy. Otherwise, the printer prints  
all copies of page 1, then all copies of page 2, etc.  
Note  
To use the Collate feature, the printer must have the optional hard drive and the  
DP Feature Set.  
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Phaser 860 Color Printer  
 
   
Advanced Features  
Note  
Many applications have a collate option when you select Print in the  
application. Collation done at the printer is faster than collation performed by an  
application. For faster printing of a collated job, select collation in the printer  
driver (as described below) and do not select collation in the application.  
You can specify collation in a supported driver:  
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Windows 95 / Windows 98 PostScript driver:  
On the Output Options tab, check the Collate checkbox.  
Windows 2000 / Windows NT driver:  
On the Output Options tab, check the Collate checkbox.  
LaserWriter 8.6 or 8.7 driver:  
In the Print dialog box, select the Advanced Media Handling pull-down menu, then  
select whether to have Quick Collate on or off.  
N-up  
When printing a multiple-page document, you can choose to print more than one page on  
a single sheet of paper. You can choose to print one, two, four, six, nine, or sixteen pages  
per sheet. When you print more than one page on a sheet, you can also print a border  
around each page.  
You can select N-up in a supported driver:  
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Windows 95 / Windows 98 PostScript driver:  
On the Setup tab, click the More Layout Options button, then choose the number of  
pages per sheet in the More Layout Options dialog box.  
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Windows 2000 driver:  
On the Layout tab, choose the number of pages per sheet from the drop-down list.  
Windows NT driver:  
On the Advanced tab under Document Options, select the desired Page Layout (N-up)  
Option.  
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LaserWriter 8.6 or 8.7 driver:  
In the Print dialog box, select the Layout pull-down menu, then select the number of  
pages per sheet.  
Advanced Features and Troubleshooting Manual  
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Advanced Features  
Booklet printing  
You can print a document in the form of a small book. The printer automatically reduces  
each page image by 50 percent and prints two pages per sheet of paper. The pages are  
printed in the correct order so that you can fold and staple the pages to create a booklet.  
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Note  
To use this feature, the printer must have the DP Feature Set. You can create  
booklets for any paper size that is supported for 2-sided (duplex) printing.  
When you choose Print Booklet Style, you can also print a border around each page and  
specify the creep and gutter. The gutter is the horizontal distance from the fold to the page  
image (in points). The creep is the distance that page images are shifted inward (in 10ths of  
a point); this compensates for the thickness of the folded paper, which otherwise would  
cause the page images to shift slightly outward.  
Gutter  
Creep  
0726-76  
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You can select booklet printing in a supported driver:  
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Windows 95 / Windows 98 PostScript driver:  
On the Setup tab, click the More Layout Options button, then check the Print Booklet  
Style checkbox in the More Layout Options dialog box.  
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Windows 2000 driver:  
On the Layout tab, choose Booklet from the drop-down list.  
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Phaser 860 Color Printer  
 
 
Advanced Features  
Negative and mirror images  
You can print your pages as a negative image (reverses the light and dark areas in your  
printed image) and/or mirror image (flips images horizontally on pages when printed).  
You can select negative or mirror images in a supported driver:  
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Windows 95 / Windows 98 PostScript driver:  
On the Setup tab, click the More Layout Options button, then click the Print as a  
Negative Image and/or Print as a Mirror Image checkbox in the More Layout Options  
dialog box.  
Windows 2000 driver:  
From the Layout tab or Paper/Quality tab, click the Advanced button. In the dialog  
box under Document Options and PostScript Options, select either Yes or No for  
Mirrored Output and Negative Output.  
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Windows NT driver:  
On the Advanced tab under Document Options and PostScript Options, select either  
Yes or No for Mirrored Output.  
LaserWriter 8.6 or 8.7 driver:  
From the File menu, select Page Setup, choose PostScript Options from the  
pull-down menu, and then select Invert Image (to print a negative image) or Flip  
Horizontal (to print a mirror image).  
Scaling  
You can reduce or enlarge your page images when they are printed. You select a scaling  
value between 25 and 400 percent. The default is 100 percent.  
You can scale the pages by using the supported driver:  
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Windows 95 / Windows 98 PostScript driver:  
On the Setup tab, click the More Layout Options button, then specify the percentage  
to scale in the More Layout Options dialog box.  
Windows 2000 driver:  
From the Layout tab or Paper/Quality tab, click the Advanced button. In the dialog  
box under Graphic, select the desired percentage for Scaling.  
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Windows NT driver:  
On the Advanced tab under Graphic, select the desired percentage for Scaling.  
LaserWriter 8.6 or 8.7 driver:  
From the File menu, select Page Setup and then specify the percentage in the box  
after Scale.  
Advanced Features and Troubleshooting Manual  
9
 
   
Advanced Features  
Watermarks  
A watermark is text (independent of that provided by the printing application) that is  
printed on the first page or every page of the document. You can create a watermark or edit  
an existing watermark’s text, color, location, and angle. You can also choose to print the  
watermark only on the first page, print the watermark in the background, or print the text  
of the watermark as an outline (instead of filled text).  
Note  
Not all applications support watermark printing.  
You can select, create, and edit watermarks using a supported driver:  
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Windows 95 / Windows 98 PostScript driver:  
On the Setup tab, click the More Layout Options button, and then click the  
Watermark button to display the Watermarks dialog box.  
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Windows 2000 driver:  
From the Layout tab or Paper/Quality tab, click the Advanced button. In the dialog  
box, select the desired Watermark.  
Image smoothing  
Image Smoothing blends adjacent colors in low-resolution images for smoother color  
transitions. For example, use Image Smoothing to improve the appearance of a 72-dpi  
image downloaded from the World Wide Web. Image Smoothing is not recommended for  
300-dpi or higher images.  
You can turn Image Smoothing on in a supported driver:  
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Windows 95 / Windows 98 PostScript driver:  
On the Setup tab, click the More Layout Options button, then click the Image  
Smoothing checkbox in the More Layout Options dialog box.  
Windows 2000 driver:  
From the Layout tab or Paper/Quality tab, click the Advanced button. In the dialog  
box under Printer Features, select either On or Off for Image Smoothing.  
Windows NT driver:  
On the Advanced tab under Printer Features, select either On or Off for Image  
Smoothing.  
LaserWriter 8.6 or 8.7 driver:  
In the Print dialog box, select the Advanced Media Handling pull-down menu, then  
select whether to have Image Smoothing on or off.  
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Phaser 860 Color Printer  
 
   
Color and Color Sampler Charts  
Color and Color Sampler Charts  
You can have the colors on your print match particular press specifications or match your  
computer screen’s colors. To do this, pick a color correction in the printer driver; see  
page 3 for more information.  
You can use color sampler charts to help select the colors to use in your application. Refer  
to the next section for more information.  
For information on PANTONE Colors, refer to page 15.  
Color Sampler Charts  
Color sampler charts are colored rectangles with each color’s component values; they help  
you select colors in an application that can be reproduced on your printer.  
Component values are percentages of each color — CMYK (Cyan, Magenta, Yellow, Black),  
RGB (Red, Green, Blue), or HSB (Hue, Saturation, Brightness) — that combine to make a  
particular color.  
Copyright  
©
Xerox Corporation  
0726-89  
Which color chart you print and use depends on how your application selects color. For  
information on color selection, refer to the application’s documentation, then print one or  
more of the color sampler charts.  
Advanced Features and Troubleshooting Manual  
11  
 
     
Color and Color Sampler Charts  
Each color sampler chart is several pages long. Either:  
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Print them in panels and connect them to form a wall chart  
Print them and place them in a binder for easy reference  
Note  
For information on printing the PANTONE Color sampler chart, refer to page 16.  
Color sampler chart descriptions  
Number Frontpanel CentreWare Utility  
Color sampler chart  
of pages*  
selection  
IS  
file  
CMYK Sampler  
Chart  
Cyan, magenta, yellow, and  
black color model  
18  
RGB Sampler  
Chart  
Red, green, and blue color  
model  
12  
12  
HSB Sampler  
Chart  
Hue, saturation, and  
brightness color model  
* This is the number of pages if you use one-sided printing; if you use two-sided printing, the  
number of pages will be half of this value.  
Depending on the type of color sampler chart, you can print the chart by using:  
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A selection on the printer’s front panel  
CentreWare Internet Services  
A utility file  
Printing a color sampler chart from the printer’s front panel  
Note  
Use the same print quality mode and color correction to print the chart that you  
plan to use when printing from your application; see page 3 for more  
information. If you use any other print quality mode or color correction in the  
printer driver when you print from an application, the colors may not match the  
chart.  
To specify the print quality mode and color correction to use for the color sampler chart,  
on the printer's front panel:  
1. With Menushighlighted, press the OK key.  
2. Press the Scroll Down key to scroll to the Printer Setup Menu.  
3. Press the OK key.  
4. Scroll to Job Defaults Menu.  
5. Press the OK key.  
6. With Set Print Quality Modehighlighted, press the OK key.  
7. Scroll to the print quality mode you want.  
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Phaser 860 Color Printer  
 
     
Color and Color Sampler Charts  
8. Press the OK key to select that print quality mode.  
9. Press the Back key to return to the Job Defaults Menuagain.  
10. Scroll to Set TekColor Correction.  
11. Press the OK key.  
12. Scroll to the color correction you want.  
13. Press the OK key to select that color correction.  
To print the color sampler chart, on the printer's front panel:  
1. With Menushighlighted, press the OK key.  
2. Press the Scroll Down key to scroll to the Printable Pages Menu.  
3. Press the OK key.  
4. Scroll to either Print CMYK Sampler Pagesor Print RGB Sampler Pages.  
5. Press the OK key.  
Printing the colors from an application  
1. Using the color sampler chart, select the desired colors in your application.  
2. From your application, apply the desired colors in your document or graphic by  
entering the specific CMYK or RGB values as indicated on the sampler chart.  
3. When you print your document or graphic, select the same color correction and print  
quality mode in the printer driver that you used to print the color sampler chart.  
Printing the color sampler charts with CentreWare IS  
1. Access your printer’s Internet Services home page; refer to page 27 for more  
information.  
2. Click the Print button to display the Print tab.  
3. On the left side of the page, click Print Color Samplers.  
4. On the Print Color Samplers page, select the color sampler (either RGB or CMYK) and  
click the green button.  
Advanced Features and Troubleshooting Manual  
13  
 
   
Color and Color Sampler Charts  
Printing the color sampler charts with utility files  
From a Macintosh  
1. To print the color sampler charts with utility files, use the Apple Printer Utility. For  
information about installing the Apple Printer Utility, refer to page 36.  
2. Download the desired color sampler utility file to the printer. Refer to page 38 for the  
steps to download utility files using the Apple Printer Utility.  
From a PC or workstation  
1. Locate the utility files on the CD-ROM in the phsr860 folder inside the utility folder.  
For more information, refer to page 36. You can use the files directly from the  
CD-ROM or copy the files to your computer’s hard disk.  
2. Download the desired color sampler utility file to the printer. Refer to page 40 for the  
steps to download utility files; the procedure depends on the operating system your  
PC uses.  
14  
Phaser 860 Color Printer  
 
                         
Color and Color Sampler Charts  
PANTONE Colors  
PANTONE Color files for your printer include printer-specific color library files for some  
specific applications and a file to print the PANTONE Color sampler chart.  
Xerox web site at:  
Printing PANTONE Colors from the color selection book  
In some applications, you can select colors from the PANTONE Process Imaging Guide.  
These colors can be proofed on your Phaser printer before final output on a printing press.  
For this method, the printer-specific PANTONE Color files are not required.  
1. From the application, select and apply PANTONE Colors. Use the individual color  
values from the PANTONE Process Imaging Guide.  
2. Print your document, selecting Commercial Press or SWOP Press for the color  
correction in the printer driver; see page 3 for more information.  
3. When you are satisfied with the proof, the file can be separated for printing press  
plates without adjustment to the file.  
Printing printer-specific PANTONE Colors  
Your printer can produce process color simulations of PANTONE Spot Colors.  
1. Print a copy of the PANTONE Color chart; see page 16 for more information.  
2. Within the application, define the desired color in your document by using the  
individual CMYK values that appear on the sampler chart.  
3. Print your document, selecting None for the color correction in the printer driver; (see  
page 3 for more information). For best results, use the proper print quality setting and  
the same type of paper that you used to print the PANTONE Color chart.  
For final output on a color printing press (colors printed as a process color, not spot  
colors):  
1. Open the application.  
2. Replace the printer’s PANTONE process Colors with standard PANTONE Colors.  
3. Separate the file for printing press plates.  
Advanced Features and Troubleshooting Manual  
15  
 
           
Color and Color Sampler Charts  
Installing the PANTONE Color files  
To install the files from the web:  
1. Start your web browser (such as Netscape Navigator or Internet Explorer).  
2. Enter the following web address:  
3. Choose the Phaser 860 printer from the drop-down list.  
4. From the pull-down lists, select your computer platform and PANTONE for type of  
file.  
5. Click the Go button to search the web site and display the list of files to download.  
6. For each file that you want to download, click on the name of the file, select Save this  
file to disk, click the OK button, select the location to save the file, and click the Save  
button.  
The requested file is downloaded to your computer.  
7. Repeat step 5 for all files that you want to download.  
8. Navigate to the location where you saved the file(s) and extract the file.  
Printing the PANTONE Color Chart from a Macintosh  
To print individual pages from the PANTONE Color chart, use Acrobat Reader:  
1. To install Acrobat Reader, insert the printer’s CD-ROM in your computer’s drive, go to  
the Utilities folder, and follow the on-screen instructions to install Acrobat Reader  
onto your computer’s hard disk.  
2. Locate the Pantone files you downloaded from the web site and double-click the  
desired PDF file.  
3. View and print pages from the PDF file. For best results, print on paper.  
Note  
Print only with the None color correction, since other settings cause PANTONE  
Colors to print differently than expected. Refer to page 3 for more information.  
For best results and truest color:  
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Print the chart on Phaser Premium Color Printing Paper.  
Select one-sided printing when printing the color chart in order to reduce the  
effects of color show-through.  
16  
Phaser 860 Color Printer  
 
       
Color and Color Sampler Charts  
Printing the PANTONE Color Chart from a PC  
To print individual pages from the PANTONE Color chart, use Acrobat Reader:  
1. To install Acrobat Reader, insert the printer’s CD-ROM in your computer’s drive, go to  
the Utilities folder, and follow the on-screen instructions to install Acrobat Reader  
onto your computer’s hard disk.  
2. Locate the Pantone files you downloaded from the web site and double-click the  
desired PDF file.  
3. View and print pages from the PDF file. For best results, print on paper.  
Note  
Print only with the None color correction, since other settings cause PANTONE  
Colors to print differently than expected. Refer to page 3 for more information.  
For best results and truest color:  
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Print the chart on Phaser Premium Color Printing Paper.  
Select one-sided printing when printing the color chart in order to reduce the  
effects of color show-through.  
Advanced Features and Troubleshooting Manual  
17  
 
   
PhaserPrint Plug-in for Photoshop  
PhaserPrint Plug-in for Photoshop  
The PhaserPrint™ plug-in, included on the printer’s CD-ROM, operates within the  
Photoshop application on Macintosh computers. With PhaserPrint, you can improve  
image transfer time and gain easy access to Phaser printer features and other media  
features.  
Note  
PhaserPrint software produces correct output only on supported Phaser printers.  
If you use this plug-in with a printer not listed in the PhaserPrint dialog box, the  
image may be placed incorrectly on the page, the colors may look incorrect, or  
the file may not print.  
Installing the plug-in  
Compatibility requirements:  
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Photoshop 3.0 and higher  
System 7.6.1 and higher  
To install the plug-in on the Macintosh:  
1. From the printer’s CD-ROM, run the Installer application.  
2. Select either Easy Install or Custom Install.  
3. When performing a custom install, select PhaserPrint plug-in for Photoshop.  
4. Click the Install button. The file is then installed in the Photoshop application’s  
folder on your computer’s hard disk.  
Using the plug-in  
1. Specify the default printer:  
a. Open the Chooser.  
b. Select a PostScript driver (such as the Apple LaserWriter 8).  
c. Select your printer.  
PhaserPrint software works like a printer driver, and prints to the printer you  
selected in the Chooser.  
2. Open Photoshop and open an image file.  
18  
Phaser 860 Color Printer  
 
             
PhaserPrint Plug-in for Photoshop  
3. From Photoshop’s Mode menu, select one of the following image modes supported by  
PhaserPrint:  
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Grayscale  
Indexed Color  
RGB Color  
CMYK Color  
Lab Color  
4. From the File menu, select Export and then select PhaserPrint.  
5. In the PhaserPrint dialog box, select your printer in the Printer Model field.  
6. Make other selections in the PhaserPrint dialog box. For more information on the  
selections in the dialog box or the plug-in’s features, refer to the online help.  
7. Click the Print button in the PhaserPrint dialog box.  
Advanced Features and Troubleshooting Manual  
19  
 
Fonts  
Fonts  
Your Phaser 860 Color Printer uses the following types of fonts:  
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Resident fonts  
Fonts downloaded onto the hard drive  
Fonts downloaded into memory  
Fonts downloaded with your print job from the application  
ATM (Adobe Type Manager) software helps your computer display these fonts on screen  
as they will appear in your prints. If you don’t already have ATM on your computer,  
install it from the printer’s CD-ROM. Also install the printer’s screen fonts from the ATM  
folder.  
Resident typefaces (PostScript)  
Printer-resident fonts are always available for printing. All printer configurations are  
shipped with 136 resident fonts plus the Central and Eastern European encoding for many  
of the fonts. To print a sample of the printer’s fonts, see page 25.  
Resident Roman typefaces:  
AdobeSansMM  
AdobeSerifMM  
AlbertusMT  
AlbertusMT-Italic  
AlbertusMT-Light  
AntiqueOlive-Bold  
AntiqueOlive-Compact  
AntiqueOlive-Italic  
AntiqueOlive-Roman  
AntiqueOliveCE-Bold  
AntiqueOliveCE-Compact  
AntiqueOliveCE-Italic  
AntiqueOliveCE-Roman  
Apple-Chancery  
Apple-ChanceryCE  
Arial-BoldItalicMT  
Arial-BoldMT  
ArialCE  
ArialCE-Bold  
ArialCE-BoldItalic  
ArialCE-Italic  
Arial-ItalicMT  
ArialMT  
AvantGardeCE-Book  
AvantGardeCE-BookOblique  
AvantGarde-Book  
AvantGarde-BookOblique  
AvantGardeCE-Demi  
AvantGardeCE-DemiOblique  
AvantGarde-Demi  
AvantGarde-DemiOblique  
BodoniCE  
Bodoni  
BodoniCE-Bold  
BodoniCE-BoldItalic  
BodoniCE-Italic  
Bodoni-Bold  
Bodoni-BoldItalic  
Bodoni-Italic  
BodoniCE-Poster  
BodoniCE-PosterCompressed  
Bodoni-Poster  
Bodoni-PosterCompressed  
BookmanCE-Demi  
BookmanCE-DemiItalic  
Bookman-Demi  
Bookman-DemiItalic  
BookmanCE-Light  
BookmanCE-LightItalic  
Bookman-Light  
Bookman-LightItalic  
20  
Phaser 860 Color Printer  
 
     
Fonts  
Carta  
Chicago  
ChicagoCE  
Clarendon  
Clarendon-Bold  
Clarendon-Light  
ClarendonCE  
ClarendonCE-Bold  
ClarendonCE-Light  
CooperBlack  
CooperBlack-Italic  
Copperplate-ThirtyThreeBC  
Copperplate-ThirtyTwoBC  
Coronet-Regular  
CoronetCE-Regular  
Courier  
CourierCE  
Courier-Bold  
CourierCE-Bold  
CourierCE-BoldOblique  
CourierCE-Oblique  
Courier-BoldOblique  
Courier-Oblique  
Eurostile  
Eurostile-Bold  
EurostileCE  
EurostileCE-Bold  
Eurostile-BoldExtendedTwo  
Eurostile-ExtendedTwo  
EurostileCE-BoldExtendedTwo  
EurostileCE-ExtendedTwo  
Geneva  
GenevaCE  
GillSans  
GillSansCE-Bold  
GillSans-Bold  
GillSansCE-BoldCondensed  
GillSansCE-BoldItalic  
GillSansCE-Condensed  
GillSansCE-ExtraBold  
GillSansCE-Italic  
GillSans-BoldCondensed  
GillSans-BoldItalic  
GillSans-Condensed  
GillSans-ExtraBold  
GillSans-Italic  
GillSans-Light  
GillSans-LightItalic  
GillSansCE-Light  
GillSansCE-LightItalic  
GillSansCE-Roman  
Goudy  
Goudy-Bold  
Goudy-BoldItalic  
Goudy-ExtraBold  
Goudy-Italic  
Helvetica  
Helvetica-Bold  
HelveticaCE  
HelveticaCE-Bold  
Helvetica-BoldOblique  
Helvetica-Condensed  
Helvetica-Condensed-Bold  
Helvetica-Condensed-BoldObl  
Helvetica-Condensed-Oblique  
Helvetica-Narrow  
Helvetica-Narrow-Bold  
Helvetica-Narrow-BoldOblique  
Helvetica-Narrow-Oblique  
Helvetica-Oblique  
HelveticaCE-BoldOblique  
HelveticaCE-Cond  
HelveticaCE-CondBold  
HelveticaCE-CondBoldObl  
HelveticaCE-CondObl  
HelveticaCE-Narrow  
HelveticaCE-NarrowBold  
HelveticaCE-NarrowBoldOblique  
HelveticaCE-NarrowOblique  
HelveticaCE-Oblique  
HoeflerText-Black  
HoeflerText-BlackItalic  
HoeflerText-Italic  
HoeflerText-Ornaments  
HoeflerText-Regular  
HoeflerTextCE-Black  
HoeflerTextCE-BlackItalic  
HoeflerTextCE-Italic  
HoeflerTextCE-Regular  
JoannaMT  
JoannaMTCE  
JoannaMT-Bold  
JoannaMT-BoldItalic  
JoannaMT-Italic  
JoannaMTCE-Bold  
JoannaMTCE-BoldItalic  
JoannaMTCE-Italic  
LetterGothic  
LetterGothicCE  
LetterGothic-Bold  
LetterGothic-BoldSlanted  
LetterGothic-Slanted  
LetterGothicCE-Bold  
LetterGothicCE-BoldSlanted  
LetterGothicCE-Slanted  
Advanced Features and Troubleshooting Manual  
21  
 
Fonts  
LubalinGraph-Book  
LubalinGraphCE-Book  
LubalinGraph-BookOblique  
LubalinGraph-Demi  
LubalinGraphCE-BookOblique  
LubalinGraphCE-Demi  
LubalinGraph-DemiOblique  
LubalinGraphCE-DemiOblique  
Marigold  
MonaLisa-Recut  
Monaco  
MonacoCE  
NewCenturySchlbk-Bold  
NewCenturySchlbk-BoldItalic  
NewCenturySchlbk-Italic  
NewCenturySchlbk-Roman  
NewCenturySchlbkCE-Bold  
NewCenturySchlbkCE-BoldItalic  
NewCenturySchlbkCE-Italic  
NewCenturySchlbkCE-Roman  
NewYork  
NewYorkCE  
NotDefFont  
Optima  
OptimaCE-Bold  
Optima-Bold  
Optima-BoldItalic  
Optima-Italic  
OptimaCE-BoldItalic  
OptimaCE-Italic  
OptimaCE-Roman  
Oxford  
Palatino-Bold  
PalatinoCE-Bold  
Palatino-BoldItalic  
Palatino-Italic  
PalatinoCE-BoldItalic  
PalatinoCE-Italic  
PalatinoCE-Roman  
Palatino-Roman  
StempelGaramond-Bold  
StempelGaramond-BoldItalic  
StempelGaramond-Italic  
StempelGaramond-Roman  
StempelGaramondCE-Bold  
StempelGaramondCE-BoldItalic  
StempelGaramondCE-Italic  
StempelGaramondCE-Roman  
Symbol  
Tekton  
Times-Bold  
TimesCE-Bold  
Times-BoldItalic  
Times-Italic  
TimesCE-BoldItalic  
TimesCE-Italic  
Times-Roman  
TimesCE-Roman  
TimesNewRomanPS-BoldItalicMT  
TimesNewRomanPS-BoldMT  
TimesNewRomanPS-ItalicMT  
TimesNewRomanPSMT  
TimesNewRomanCE  
TimesNewRomanCE-Bold  
TimesNewRomanCE-BoldItalic  
TimesNewRomanCE-Italic  
Univers  
UniversCE-Bold  
Univers-Bold  
UniversCE-BoldExt  
Univers-BoldExt  
UniversCE-BoldExtObl  
UniversCE-BoldOblique  
UniversCE-Condensed  
UniversCE-CondensedBold  
UniversCE-CondensedBoldOblique  
UniversCE-CondensedOblique  
UniversCE-Extended  
UniversCE-ExtendedObl  
UniversCE-Light  
UniversCE-LightOblique  
UniversCE-Medium  
UniversCE-Oblique  
Univers-BoldExtObl  
Univers-BoldOblique  
Univers-Condensed  
Univers-CondensedBold  
Univers-CondensedBoldOblique  
Univers-CondensedOblique  
Univers-Extended  
Univers-ExtendedObl  
Univers-Light  
Univers-LightOblique  
Univers-Oblique  
Wingdings-Regular  
ZapfChancery-MediumItalic  
ZapfDingbats  
ZapfChanceryCE-MediumItalic  
22  
Phaser 860 Color Printer  
 
Fonts  
Resident typefaces (PCL5C)  
For PCL5C (Printer Command Language) printing, the printer supports Courier, Times,  
and Universe typefaces in medium, bold, italic medium, and italic bold. In addition, there  
are 46 PCL fonts. The printer port must be set to AutoSelect (which is the default) for the  
printer to accept PCL data.  
Resident PCL typefaces  
AlbertusE-ExtraBold  
AlbertusE-Medium  
MarigoldE  
OptimaE-Bold  
AntiqueOliveE-Bold  
AntiqueOliveE-Italic  
AntiqueOliveE-Regular  
OptimaE-BoldItalic  
OptimaE-Italic  
OptimaE-Regular  
ArialE  
SymbolE  
ArialE-Bold  
ArialE-BoldItalic  
ArialE-Italic  
TimesE-Bold  
TimesE-BoldItalic  
TimesE-Italic  
ClarendonE-Condensed  
CoronetE  
TimesE-Roman  
TimesNewRomanE  
TimesNewRomanE-Bold  
TimesNewRomanE-BoldItalic  
TimesNewRomanE-Italic  
CourierE-Bold  
CourierE-BoldItalic  
CourierE-Italic  
UniversE-Bold  
CourierE-Regular  
UniversE-BoldCondensed  
UniversE-BoldCondensedItalic  
UniversE-BoldItalic  
UniversE-Condensed  
UniversE-CondensedItalic  
UniversE-Italic  
GaramondE-Antiqua  
GaramondE-Halbfett  
GaramondE-Kursiv  
GaramondE-KursivHalbfett  
LetterGothicE-Bold  
LetterGothicE-Italic  
LetterGothicE-Regular  
UniversE-Medium  
Downloading fonts  
To supplement the resident fonts (which are always available for printing), downloadable  
fonts can be sent from your computer and be stored in the printer’s memory or on a hard  
drive. Adding more printer memory or a hard drive expands the number of fonts that can  
be stored on your printer. Refer to the Phaser 860 Color Printer User Guide or the Xerox  
web site for part numbers of the hard drive and memory.  
By downloading fonts to a hard disk or memory, you save print time when you use a  
Macintosh to print large documents or print several documents that use those fonts.  
Because it has bi-directional communication with the printer, the Macintosh finds out  
which fonts are already available in the printer memory and on the hard drive, and thus  
doesn’t spend time downloading those same fonts from the application.  
Note  
Because PC drivers don’t have bi-directional font communication with the  
printer, the PC only knows what fonts came with the printer. All other fonts are  
downloaded from the application, even if they already were downloaded to the  
hard disk or memory.  
Advanced Features and Troubleshooting Manual  
23  
 
         
Fonts  
Before printing, make sure that the fonts specified in your document are installed in the  
printer or are set up correctly. If you request a font in an application that is not resident in  
the printer, is not correctly installed, or is not downloaded from the application in the  
print job, the text is printed in Couriertypeface.  
The printer accepts these (and other) downloadable fonts:  
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Type 1  
Type 3  
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Adobe  
Agfa  
Bitstream  
Microsoft  
Apple  
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TrueType (scalable to any point size; look the same on-screen and printed).  
Downloading fonts from a Macintosh  
Use the Apple Printer Utility to download fonts to the printer.  
Note  
In order to download the fonts to the printer with the Apple Printer Utility, the  
SysStart Job must be disabled on the Phaser 860 front panel; refer to page 32 for  
more information on SysStart Job.  
1. If you don’t already have the Apple Printer Utility on your computer, install it from  
the printer’s CD-ROM.  
2. Start the Apple Printer Utility by double-clicking the icon (in the PhaserTools folder  
on your computer’s hard disk).  
3. In the Printer Selector dialog box:  
a. Under AppleTalk Zones, select your printer’s zone.  
b. Under Printers, select your Phaser 860 printer.  
c. Click the Open Printer button.  
4. In the printer’s dialog box, click the arrow next to Printer Preferences.  
5. Click the arrow next to Fonts to display the list of installed fonts and their locations.  
6. Click the Add button.  
7. In the dialog box, select the folder containing the font you want to download, select  
the font, and click the Add button. The font is listed as ready to download.  
Note  
To add all of the fonts in the folder to the list of fonts to download, click the  
Add All button. To you decide not to download a font, highlight the font in the  
list of fonts to download and click the Remove button.  
24  
Phaser 860 Color Printer  
 
   
Fonts  
8. For Destination, select the download location: either the printer’s memory or the hard  
disk.  
9. To download the fonts in the list, click the Send button.  
Note  
To remove downloaded fonts from the printer, follow steps 2 through 5,  
highlight the font in the list under Fonts (in the printer’s dialog box), and then  
click the Remove button.  
Downloading fonts from a PC  
Use the Xerox CentreWare Font Download Utility to download fonts to the printer. For  
detailed information, refer to the online help.  
1. If you don’t already have the Xerox CentreWare Font Download Utility on your  
computer, install it from the Advanced Network Management Tools CD-ROM.  
2. Start the Xerox CentreWare Font Download Utility.  
3. Select the printer from the List of Printers.  
4. Click the Fonts/Forms Manager button.  
5. In the Fonts / Forms Manager dialog box:  
a. For Storage Device Type, select Printer Hard Disk.  
b. For Resource Type, select PostScript Fonts.  
c. Click the Browse button and select the fonts you want to download. They are  
then displayed in the Selected Fonts list.  
d. Click the Download button.  
6. If you want to print a list of the fonts on the printer, refer to page 26.  
7. When you have finished downloading fonts, click the Done button.  
Printing a list of resident fonts  
Listing the fonts from a Macintosh  
Use the Apple Printer Utility to list the fonts available on the printer.  
Note  
In order to print the list of fonts to the printer with the Apple Printer Utility, the  
SysStart Job must be disabled on the Phaser 860 front panel; refer to page 32 for  
more information on SysStart Job.  
1. If you don’t already have the Apple Printer Utility on your computer, install it from  
the printer’s CD-ROM.  
2. Start the Apple Printer Utility by double-clicking the icon (in the PhaserTools folder  
on your computer’s hard disk).  
Advanced Features and Troubleshooting Manual  
25  
 
           
Fonts  
3. In the Printer Selector dialog box:  
a. Under AppleTalk Zones, select your printer’s zone.  
b. Under Printers, select your Phaser 860 printer.  
c. Click the Open Printer button.  
4. From the File menu, select Print Font Samples.  
Listing the fonts from a PC  
Use the Xerox CentreWare Font Download Utility to list the fonts available on the printer.  
For detailed information, refer to the online help.  
1. If you don’t already have the Xerox CentreWare Font Download Utility on your  
computer, install it from the Advanced Network Management Tools CD-ROM.  
2. Start the Xerox CentreWare Font Download Utility.  
3. Select the printer from the List of Printers.  
4. Click the Fonts/Forms Manager button.  
5. In the Fonts / Forms Manager dialog box:  
a. For Font List Type, select PostScript Fonts/Forms.  
b. Click the Print Font List button  
6. Click the Done button to exit the Fonts / Forms Manager dialog box.  
26  
Phaser 860 Color Printer  
 
   
Printer Management  
Printer Management  
You can configure and manage your printer:  
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On the front panel  
Using CentreWare IS Printer Management software  
Through Usage Profile Reports, which can be emailed when the printer needs  
attention (such as needing more paper)  
This section covers the following features related to the operation of your printer:  
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The printer’s Startup Page — see page 30  
Protected mode for the front panel menus — see page 31  
Sys/Start Job execution — see page 32  
Manual feed timeout — see page 33  
Front panel intensity — see page 33  
Front panel contrast — see page 34  
Intelligent Ready mode — see page 34  
Front panel language — see page 35  
Automatic tray switching — see page 35  
CentreWare IS Printer Management software  
CentreWare Internet Services™ Printer Management software is a printer management tool  
that uses a web browser to connect to the printer and gather printer information:  
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Job status  
Job accounting  
Printer usage  
Routine troubleshooting  
Configuration of printer settings  
CentreWare IS requires a TCP/IP connection. To view information on your printer, enter  
your printer’s IP address as the URL in a web browser. For example, if your printer’s IP  
address is 113.25.72.34, the URL would be http://113.25.72.34. The CentreWare IS  
interface appears on your computer’s screen.  
For detailed information on CentreWare IS Printer Management software, refer to its  
online help. You can access interactive troubleshooting assistance by  
selecting Technical Support from the Support tab.  
For general information, access the following web site:  
then click the CentreWare link  
Advanced Features and Troubleshooting Manual  
27  
 
     
Printer Management  
Usage Profile  
A Usage Profile provides a proactive strategy for service, maintenance, and administration  
of your printer. With a Usage Profile, you can keep track of most printer parameters in  
detail. The Usage Profile helps you predict the ordering needs of customer- replaceable  
consumables for remote locations.  
The Usage Profile Report includes:  
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Consumables usage  
Paper versus transparency usage  
Number and location of media jams  
Media tray usage  
Total number of pages printed  
To print the Usage Profile Report from the printer’s front panel:  
1. With Menushighlighted, scroll to Printable Pagesby pressing the Scroll Up or  
Scroll Down key.  
2. Press the OK key.  
3. Scroll to Print Usage Profile.  
4. Press the OK key.  
Email notification  
You can easily set up electronic mail notification of particular status conditions for three  
people — your system administrator, key user, and service agent. With mail notification,  
these people receive timely information on error conditions or supplies status. You enter  
their email addresses and set up the types of error conditions to be reported to each  
person, such as:  
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Supplies (customer-replaceable consumables) low or out  
Empty media tray  
Error conditions  
To set up email notification in CentreWare IS:  
1. From your printer’s Internet Services home page, click the Properties button.  
2. Enter the email addresses for the system administrator, key user, and service agent:  
a. On the left side of the Properties page in CentreWare IS, click Mail Alerts.  
b. On the MaiLinX Alerts page for MaiLinX (and Usage Profile Properties),  
select On.  
c. Enter the appropriate email address for SysAdmin Email Address, Key User  
Email Address, and Service Email Address.  
d. Specify the type of message that each person receives.  
e. Click the Save Changes button on the bottom of the page.  
28  
Phaser 860 Color Printer  
 
     
Printer Management  
3. Specify the text and message text for the email:  
a. On the MaiLinX Alerts page, click the MaiLinX Message Settings link.  
b. For each recipient, specify the subject text and message text for the emails or  
choose default to have the recipient receive the default text.  
c. Click the Save Changes button on the bottom of the page.  
4. Specify the conditions under which an email will be sent to each of the three  
recipients:  
a. On the MaiLinX Alerts page, click the Printer Unable to Print link.  
b. Click to place a check in the box for each error condition that you want to  
generate an email message to the recipient.  
c. Click the Save Changes button on the bottom of the page.  
d. Return to the MaiLinX Alerts page. (You can click the Back button in the  
browser.)  
e. On the MaiLinX Alerts page, click the Printer Warnings link.  
f.  
Click to place a check in the box for each warning condition that you want to  
generate an email message to the recipient.  
g. Click the Save Changes button on the bottom of the page.  
For detailed information, refer to the CentreWare IS online help.  
Advanced Features and Troubleshooting Manual  
29  
 
Printer Management  
Operational features  
The printer’s Startup Page  
By default, the printer produces a Startup Page each time the printer is turned on or reset.  
If desired, you can disable the Startup Page.  
There are three methods for turning on/turning off the Startup Page:  
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From the printer’s front panel  
Using CentreWare IS Printer Management software  
Using utility files  
To turn on/turn off the Startup Page from the printer’s front panel:  
1. With Menushighlighted, press the OK key.  
2. Scroll to Printer Setup Menuby pressing the Scroll Up or Scroll Down key.  
3. Press the OK key.  
4. Scroll to Startup Page. The end of the line also displays the setting (Onor Off).  
5. To change the setting, press the OK key.  
To turn on/turn off the Startup Page using CentreWare IS Printer Management software:  
1. From your printer’s Internet Services home page, click Properties.  
2. On the left side of the Properties page in CentreWare IS, click Printer Defaults.  
3. If desired, change the setting for Print Startup Page (under User Preferences on the  
Printer Defaults page).  
4. Click the Save Changes button on the bottom of the page.  
To turn on/turn off the Startup Page using utility files:  
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Macintosh: Use the Apple Printer Utility (refer to page 39 for instructions).  
PC: Download one of the following utility files, as described on page 40:  
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STARTPG.PS — turn on the Startup Page  
NOSTRTPG.PS — turn off the Startup Page  
30  
Phaser 860 Color Printer  
 
     
Printer Management  
Protected mode for the front panel menus  
You can have the printer enter "protected mode" to prevent users from changing front  
panel settings that may impact the prints of other users. Instead, users select printing  
features, such as color corrections, through the printer drivers only. In protected mode,  
users can access all menus except the Printer Setup Menuand the Network Setup  
Menu.  
Note  
You can temporarily override protected mode. Enter the menu system  
(by highlighting Menusand pressing the OK key), hold down either the Cancel  
key or Scroll Up key, and press the Back key. You can then access the Printer  
Setup Menuor the Network Setup Menu. These two menus are hidden again  
as soon as you exit the menu.  
There are two methods for entering/exiting protected mode:  
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Using CentreWare IS Printer Management software  
Using utility files  
To enter/exit protected mode using CentreWare IS Printer Management software:  
1. From your printer’s Internet Services home page, click Properties.  
2. On the left side of the Properties page in CentreWare IS, click Printer Defaults.  
3. If desired, change the setting for Front Panel Menus (under User Preferences on the  
Printer Defaults page).  
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Select Off to have the front panel display all menus.  
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Select On to limit the menu items displayed on the front panel,  
4. Click the Save Changes button on the bottom of the page.  
To enter/exit protected mode using utility files:  
To enter or exit protected mode, download one of the following utility files:  
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Macintosh:  
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Menu Short — limits menu access  
Menu Long — expands menus  
Refer to page 38 for downloading instructions.  
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PC:  
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MENUSHRT.PS — limits menu access  
MENULONG.PS — expands menus  
Refer to page 40 for downloading instructions.  
Advanced Features and Troubleshooting Manual  
31  
 
           
Printer Management  
SysStart Job execution  
You may load a startup file (SysStart) onto the printer’s internal hard disk, if installed. The  
SysStart file is similar to an init file — when you turn on or reset the printer, the file  
executes.  
There are three methods for turning on/turning off SysStart:  
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From the printer’s front panel  
Using CentreWare IS Printer Management software  
Using utility files  
Note  
If the SysStart file contains an error, the printer ignores the remainder of the file  
and may not start up as expected.  
To turn on/turn off the execution of the SysStart job from the printer’s front panel:  
1. With Menushighlighted, press the OK key.  
2. Scroll to Printer Setup Menuby pressing the Scroll Up or Scroll Down key.  
3. Press the OK key.  
4. Scroll to Startup Mode. The end of the line also displays the setting (Onor Off).  
5. To change the setting, press the OK key.  
6. To make the change take affect, reset the printer.  
To turn on/turn off the execution of the SysStart job using CentreWare IS Printer  
Management software:  
1. From your printer’s Internet Services home page, click Properties.  
2. On the left side of the Properties page in CentreWare IS, click Printer Defaults.  
3. If desired, change the setting for System Start Job (under User Preferences on the  
Printer Defaults page).  
4. Click the Save Changes button on the bottom of the page.  
5. To make the change take affect, reset the printer.  
To turn on/turn off the execution of the SysStart job using utility files:  
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Macintosh:  
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Set SysStart Job — Turns on automatic execution of the SysStart job  
No SysStart Job — Turns off automatic execution of the SysStart job  
Refer to page 38 for downloading instructions.  
To make the change take affect, reset the printer.  
32  
Phaser 860 Color Printer  
 
     
Printer Management  
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PC:  
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SYSTART.PS — Turns on automatic execution of the SysStart job  
NOSYSTRT.PS — Turns off automatic execution of the SysStart job  
Refer to page 40 for downloading instructions.  
To make the change take affect, reset the printer.  
Manual feed timeout  
When you select Manual Feed-Paper or Manual Feed-Transparency in the printer driver,  
the front panel prompts you to add the sheet of paper or transparency. If you don’t insert  
anything in the manual-feed slot, the printer waits for a specified time before attempting to  
pick paper from one of the paper trays.  
To change the manual feed timeout from the printer’s front panel:  
1. With Menushighlighted, press the OK key.  
2. Scroll to Printer Setup Menuby pressing the Scroll Up or Scroll Down key.  
3. Press the OK key.  
4. Scroll to Set Manual Feed Timeout.  
5. Press the OK key.  
6. Scroll until the desired number of seconds (0 to 999) is displayed. (If you select a  
value of 0, the printer does not time out while waiting for paper to be inserted.)  
7. Press the OK key.  
To change the manual feed timeout using CentreWare IS Printer Management software:  
1. From your printer’s Internet Services home page, click Properties.  
2. On the left side of the Properties page in CentreWare IS, click Printer Defaults.  
3. If desired, change the setting for Manual Feed Timeout (under Timeout Settings on  
the Printer Defaults page). (Select a number from 0 to 65535 seconds; if you select a  
value of 0, the printer does not time out while waiting for paper to be inserted.)  
4. Click the Save Changes button on the bottom of the page.  
Front panel intensity  
To make the front panel text more readable, you can adjust the intensity of the front  
panel’s back lighting:  
1. On the front panel, with Menushighlighted, press the OK key.  
2. Scroll to Printer Setup Menuby pressing the Scroll Up or Scroll Down key.  
3. Press the OK key.  
4. Scroll to Set Front Panel Intensity.  
5. Press the OK key.  
6. Scroll until the desired back light intensity is displayed. The intensity values range  
from 0 (no back light) to 10 (brightest back light).  
Advanced Features and Troubleshooting Manual  
33  
 
     
Printer Management  
7. Press the OK key.  
Front panel contrast  
To make the front panel text more readable, you can adjust the contrast between the text  
and the background:  
1. On the front panel, with Menushighlighted, press the OK key.  
2. Scroll to Printer Setup Menuby pressing the Scroll Up or Scroll Down key.  
3. Press the OK key.  
4. Scroll to Set Front Panel Contrast.  
5. Press the OK key.  
6. Scroll the value until you achieve the desired contrast between the text and the  
background. The values range from 1 to 10.  
7. Press the OK key.  
Intelligent Ready mode  
Intelligent Ready mode is an automated system that monitors the printer’s usage and  
warms up the printer when you are most likely to need it.  
To turn Intelligent Ready mode on or off from the printer’s front panel:  
1. With Menushighlighted, press the OK key.  
2. Scroll to Printer Setup Menuby pressing the Scroll Up or Scroll Down key.  
3. Press the OK key.  
4. Scroll to Intelligent Ready. The end of the line also displays the setting (Onor  
Off).  
5. To change the setting, press the OK key.  
To select Intelligent Ready mode or schedule warmup/standby settings using  
CentreWare IS Printer Management software:  
1. From your printer’s Internet Services home page, click Properties.  
2. On the left side of the Properties page in CentreWare IS, click Warmup.  
3. For Warmup Mode, select either Intelligent Ready or Scheduled (if you want to  
specify the warmup/standby settings for each day).  
4. If you selected Scheduled in step 3, make selections for each day’s warmup setting  
and standby setting.  
5. Click the Save Changes button on the bottom of the page.  
Note  
Although the front panel selections only enable you to turn Intelligent Ready  
mode on or off, CentreWare IS enables you to specify other settings, such as the  
printer’s warm-up times.  
34  
Phaser 860 Color Printer  
 
         
Printer Management  
Front panel language  
To change the language used for the text on the front panel:  
1. On the front panel, with Menushighlighted, press the OK key.  
2. Scroll to Printer Setup Menuby pressing the Scroll Up or Scroll Down key.  
3. Press the OK key.  
4. Scroll to Set Front Panel Language.  
5. Press the OK key.  
6. Scroll the desired language.  
7. Press the OK key.  
Selecting the source for cleaning pages  
When one or two High-Capacity Paper Tray Assemblies are installed, the lower tray is the  
default source for the cleaning pages that the printer uses in its cleaning procedures. You  
can ensure that the printer always uses paper from the lower or middle paper tray in its  
self-cleaning procedures by changing a setting in the printer’s front panel:  
1. With Menushighlighted, press the OK key.  
2. Press the Scroll Down key to scroll to the Printer Setup Menu.  
3. Press the OK key.  
4. Scroll to Set Cleaning Page Source.  
5. Press the OK key.  
6. Scroll to the desired tray for the cleaning pages.  
7. Press the OK key.  
Automatic tray switching  
When your printer has one or two high-capacity paper tray assemblies, you can easily run  
large jobs without having to replace paper so often. The printer automatically takes paper  
from the next tray when the first tray runs out.  
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For automatic tray switching to work properly, load the same type and size paper in  
all of the printer’s paper trays.  
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In the printer driver, select Paper as the source, instead of a specific tray.  
Advanced Features and Troubleshooting Manual  
35  
 
           
Printer Utilities  
Printer Utilities  
In addition to using the printer’s front panel or the options in a supported driver, the  
printer’s utility files offer another method for changing the way the printer operates.  
Some utility files control print features, such as the default color correction. However,  
printer features that are selected from a printer driver override utility file settings as well  
as front panel settings.  
Utility files are located on the:  
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Printer’s CD-ROM  
Xerox web site  
Phaser hard drive (if a hard disk is installed on your printer)  
Utility files on the printer’s CD-ROM  
Installing the utility files on a Macintosh  
To install the Apple Printer Utility:  
1. From the printer’s CD-ROM, run the Phaser Printer Installer application and select  
Easy Install.  
2. In the PhaserTools folder on your computer’s hard disk, locate the Apple Printer  
Utility.  
To install the printer’s utility files:  
1. On the printer’s CD-ROM, open the English folder, open the Snippets folder, then  
open the Printer Utilities folder.  
2. Copy the Printer Utilities folder or individual files to your computer’s hard disk.  
To download a utility file from your Macintosh to the printer, see page 38.  
Installing the utility files on a PC  
To locate the printer’s utility files:  
1. Insert the printer’s CD-ROM into the CD-ROM drive.  
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If the Windows autorun feature is enabled, the CD-ROM launches automatically.  
On the opening screen, click Exit.  
2. In the Windows Explorer, select the drive letter of your computer’s CD-ROM drive.  
3. Locate the utility files on the CD-ROM by opening the Utility folder, then opening the  
Snippets folder, then opening the phsr860 folder.  
Use the files on the CD-ROM or copy the files to your computer’s hard disk. To download  
a utility file from your PC to the printer, see page 40.  
36  
Phaser 860 Color Printer  
 
       
Printer Utilities  
Utility files on the Xerox web site  
On the Xerox Color Printer web site, you can explore options such as customer support,  
documents, and new product information. New and updated information is always being  
added, so check the web site frequently.  
Access the Xerox Color Printer web site by entering the following address in a web  
browser:  
To locate the utility files:  
1. Start your web browser (such as Netscape Navigator or Internet Explorer).  
2. Enter the following web address:  
3. From the pull-down lists, select your printer, computer platform, and Printer Utilities  
for the type of file.  
4. Click the Go button to search the web site and display a list of files that you can  
download.  
5. For each file that you want to download, click on the name of the file, select Save this  
file to disk, click the OK button, select the location to save the file, and click the Save  
button.  
The requested file is downloaded to your computer.  
Advanced Features and Troubleshooting Manual  
37  
 
     
Printer Utilities  
Downloading utility files from a Macintosh  
Use the Apple Printer Utility to download files from your Macintosh to the printer.  
To download PostScript utility files to the printer:  
1. From the PhaserTools folder on your computer’s hard disk, double-click the Apple  
Printer Utility.  
2. In the Printer Selector dialog box:  
a. Under AppleTalk Zones, select your printer’s zone.  
b. Under Printers, select your Phaser 860 printer.  
c. Click the Open Printer button.  
3. From the File menu, select Send PostScript File.  
4. In the Select the PostScript files to download dialog box, select the folder location of  
the PostScript file(s) that you want to download.  
If you didn’t copy the files to your computer’s hard drive, use the CD-ROM; the utility  
files are located in the Printer Utilities folder inside the Phaser Tools folder.  
5. Select a utility file and click the Add to add the file to the list of files to download.  
6. Repeat step 5 for all utility files that you want to download.  
7. Click the Send button to download those files on the list.  
8. In the lower portion of the dialog box for Save PostScript output as, either use the  
default name or type a new name for the file to be used for saving printer output.  
(Printer output includes status messages generated by the printer as it reports  
conditions such as out of paper.)  
9. Click the Save button.  
10. If no output is returned by the printer but the Apple Printer Utility displays a dialog  
box, click Continue. (If output is returned by the printer, you won't see this dialog  
box; check your computer’s hard disk for the message file created by the utility.)  
You can download utility files to print a color sampler chart; refer to page 24 for more  
information about color sampler charts.  
For information on downloading fonts from your Macintosh to the printer, refer to page 24;  
to print a list of fonts on the printer, refer to page 25.  
38  
Phaser 860 Color Printer  
 
         
Printer Utilities  
Using the Apple Printer Utility to perform other tasks  
In addition to downloading PostScript files and fonts, you can use the Apple Printer Utility  
to perform the following specialized tasks:  
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Turning on/off the Startup Page  
Changing the printer’s AppleTalk name  
Note  
If your printer is connected through a print server, you can only use the Apple  
Printer Utility to download PostScript utility files.  
To turn on/off the Startup Page:  
1. Double-click the Apple Printer Utility.  
2. In the Printer Selector dialog box:  
a. Under AppleTalk Zones, select your printer’s zone.  
b. Under Printers, select your Phaser 860 printer.  
c. Click the Open Printer button.  
3. In the printer’s dialog box, click the arrow next to Printer Preferences to display a list  
of options.  
4. Click the arrow next to Startup Page.  
5. Click to either place or remove the check mark from the box:  
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Check mark: Prints a Startup Page each time the printer is turned on or reset.  
No check mark: Stops the Startup Page from automatically printing.  
6. Click the Send button to update this printer option.  
To change the printer’s AppleTalk name:  
1. Double-click the Apple Printer Utility.  
2. In the Printer Selector dialog box:  
a. Under AppleTalk Zones, select your printer’s zone.  
b. Under Printers, select your Phaser 860 printer.  
c. Click the Open Printer button.  
3. In the printer’s dialog box, click the arrow next to Printer Preferences to display a list  
of options.  
4. Click the arrow next to Name.  
5. In the text box, type the new printer name.  
6. Click the Send button to update the printer name.  
Advanced Features and Troubleshooting Manual  
39  
 
   
Printer Utilities  
Downloading utility files from a PC  
Downloading files from Windows 95/Windows 98/Windows Me  
1. Select the utility file you want to send to the printer, for example RESET.PS.  
2. In the taskbar on your screen, click Start, then Programs, then MS-DOS Prompt.  
3. Change the directory to the location of the utility files.  
4. If your printer is connected to the parallel (LPT) port, type the following command  
(where x is 1, 2, or 3):  
COPY RESET.PS LPTx:  
If your printer is connected to a network, refer to the"Downloading files if your printer  
is connected to a Novell Netware network" section on this page.  
Downloading files from Windows NT/Windows 2000  
1. Select the utility file you want to send to the printer, for example RESET.PS.  
2. In the taskbar on your screen, click Start, then Run, then type the following in the text  
box to access the MS-DOS Prompt.  
COMMAND  
3. Change the directory to the location of the utility files.  
4. If your printer is connected to the parallel (LPT) port, type the following command  
(where x is 1, 2, or 3):  
COPY RESET.PS LPTx:  
If your printer is connected to a network, type the following command:  
lpr -S <IP Address> -P PS RESET.PS  
Downloading files if your printer is connected to a Novell Netware  
network  
This procedure lets you redirect (capture) LPT ports in Novell NetWare. NetWare queues  
can be captured from the DOS Prompt or captured directly from Windows. To find out if  
an LPT port is already captured, type the following command from the DOS Prompt:  
capture show  
This will list the current capture data for each virtual port.  
Note  
If an ad command or file name error occurs, run the command from the file  
servers Public directory.  
40  
Phaser 860 Color Printer  
 
         
Printer Utilities  
I
For NetWare 3.xx and Netware 4.xx bindery queues:  
capture q=[queue_name] l=[port] nb nff nt  
where queue_name is the name of the queue to be captured, and port is the virtual  
port to capture to, such as LPT3.  
Also, nb is no banners, nffis no form feeds, and ntis no tabs.  
For example: capture q=phaser_860 l=3 nb nff nt  
Note  
For NetWare 4.xx NDS queues, the queue name needs to start with a period.  
For example:  
capture q=.phaser_860_q.nds.printers.support l=2 nb nff nt  
For Windows 95 / 98 environments:  
1. From the Details tab of your printer’s driver, select the Capture Printer Port button.  
2. In the Capture Printer Port dialog box:  
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For bindery queues, enter the path as \\server_name\queue_name  
For example: \\nw_server\Phaser_860  
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For NDS queues, enter the path as \\Tree\queue_name.context  
For example: \\Tek\.Phaser_860_Q.nds.printers  
3. Click the OK button.  
Note  
If the appropriate file server is not listed, click the Attach button and select the  
desired file server. Login and click the OK button. Within the Operation section,  
check the box next to Permanent, then click Connect. The port should then be  
captured.  
Downloading files if your printer is connected to Windows NT  
Use this procedure to redirect (capture) LPT Ports.  
Under Windows NT print spooler, you create Ports based on their physical location:  
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Local ports = Lpt1 / Lpt2, etc.  
IPX Port = \\NW_SERVER\Phaser  
Appletalk Ports = WV Net 36:Phaser  
TCP/IP Ports = 162.36.62.151:PS or [AUTO]  
However, if you’re at a command prompt (DOS Prompt) and want to print, or copy, a  
PostScript file to a port that is a network port, you can do the following:  
I
TCP/IP Ports:  
lpr -S [printers IP Address] -P [print queue] filename  
For example: lpr -S 134.62.36.70 -P PS test.ps  
Advanced Features and Troubleshooting Manual  
41  
 
Printer Utilities  
I
IPX and Appletalk ports require the redefinition of the LPTX port to the network path  
through the use of the NET USE command.  
NET USE LPT1 \\Server_Name\Queue_Name  
For example: NET USE LPT1 \\NW_SERVER\Phaser  
or: NET USE LPT2 \\NT_SERVER_NT\Phaser  
After redirecting the port using the NET USE command you can use the COPY  
command to print the postscript file.  
For example: C:\> COPY TEST.PS LPT1:  
When finished, end the redirect with the command:  
NET USE LPT1 /delete  
42  
Phaser 860 Color Printer  
 
Troubleshooting Phaser 860 Printers  
Troubleshooting Phaser 860 Printers  
Getting Help  
Refer to the following resources for information about your printer:  
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Printer CD-ROM  
Advanced Network Management Tools CD-ROM  
Printer’s front panel and internal pages  
Windows driver and driver help system  
Xerox web sites  
CentreWare IS  
Other online services  
Printer CD-ROM  
The printer’s auto-running CD-ROM guides you to the various resources available for  
installing and learning more about your Phaser color printer.  
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Read Me release notes  
Printer drivers  
Driver installers (for Mac and Windows)  
Phaser 860 Color Printer User Guide  
Advanced Features and Troubleshooting Manual (this manual)  
Setup Guide poster  
How-to videos  
Networking information  
Cleaning instructions  
Consumables instructions  
Repacking instructions  
Adobe Acrobat Reader (for reading the PDF files)  
Adobe Type Manager (ATM)  
Advanced Network Management Tools CD-ROM  
This CD-ROM contains network management tools, including CentreWare DP, Unix tools,  
and the Font Downloader application.  
Advanced Features and Troubleshooting Manual  
43  
 
           
Troubleshooting Phaser 860 Printers  
Printer’s front panel and internal pages  
You can press the Information key at any time to get additional information about the  
message displayed on the front panel.  
On the printer’s front panel, use the Printable Pagesmenu or the Support Menuto  
print internal pages that give information about the printer configuration, supplies  
information, paper tips, etc.  
Windows driver and driver help system  
If you are using Windows 95, Windows 98, Windows 2000, or Windows NT, install the  
driver from the Printer CD-ROM and access the printer driver to:  
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Access interactive troubleshooting assistance from the  
Technical Support link on the Troubleshooting tab.  
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Link to other relevant web sites from the Troubleshooting tab.  
View information about the printer features on the driver tabs by clicking the  
Help button on the tab.  
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View troubleshooting information by clicking a Help button, then selecting the  
Troubleshooting Guide.  
To access the Phaser 860 printer driver:  
1. Click Start, select Settings, then click Printers.  
2. In the Printers folder, right-click the icon for your Phaser 860 printer.  
3. From the popup menu, select Properties.  
Xerox web sites  
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Product and supplies information  
Downloading printer drivers  
Finding your local reseller  
Online documentation  
The infoSMART™ knowledge base is the same troubleshooting knowledge base used by  
Xerox Customer Support staff to provide the latest technical information on:  
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Application issues  
Networking issues  
Printer errors  
Print-quality issues  
Troubleshooting  
44  
Phaser 860 Color Printer  
 
             
Troubleshooting Phaser 860 Printers  
This site helps you get the most from your color printer:  
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Interactive tutorials, color printing templates, and helpful tips for using your  
printer and favorite software applications.  
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Easy access to online technical support.  
Customized features to meet your individual needs.  
CentreWare IS  
For information on CentreWare IS, refer to page 27.  
Other online services  
Subscribe to email update notices: www.colorconnection.xerox.com/  
Technical Support:  
To find a local reseller  
See www.xerox.com/officeprinting/contacts for the most updated  
information.  
U. S.  
1-800-835-6100  
Canada  
1-877-662-9338  
Outside U.S. and  
Canada  
Contact your local  
Xerox office for a list of  
local resellers  
Advanced Features and Troubleshooting Manual  
45  
 
     
Troubleshooting Phaser 860 Printers  
Indicator light problems  
Status indicator light is off  
The printer is turned off, is not ready, is disabled, or has detected an error.  
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Make sure that the printer is plugged in and turned on.  
Do not plug the printer’s power cord into a power strip; use a wall outlet.  
Status indicator light is blinking green  
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If the printer is receiving, processing, or printing a job, wait for the job to be  
completed or cancel the job.  
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If you have entered the menu in the front panel, you can exit the menu.  
If the warm-up sequence has not finished, wait until the printer displays Ready to  
Print.  
Status indicator light is blinking yellow  
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The printer is still printing but there is a warning condition that needs user attention  
soon.  
Status indicator light is blinking red  
I
The printer has stopped because it detected an error or condition that required user  
intervention, such as an open door or a paper jam. Correct the condition reported on  
the front panel (such as by closing the door or clearing the paper jam).  
I
I
Press the Information key to access more information on the error condition.  
Refer to the following pages for information about particular error conditions. For  
detailed information about jams, refer to the Phaser 860 Color Printer User Guide.  
46  
Phaser 860 Color Printer  
 
     
Troubleshooting Phaser 860 Printers  
Front panel error messages  
When in a menu, the front panel returns to Ready to Print  
I
The front panel menu times out and returns to Ready to Printif no activity occurs  
in the menu system in 2 minutes.  
I
If you want to re-enter the menu system, highlight Menusand press the OK key.  
Output tray full  
Too much media is stacked in the output tray. Remove all printed pages from the  
I
output tray.  
Ink low - Add ink  
I
I
One or more ink-loading bin is almost empty. Add more ink soon.  
If needed, order additional Phaser 860 Xerox ColorStix® II ink sticks.  
Out of ink  
One or more ink-loading bin is empty. Add more ink sticks to the bin that is empty.  
I
I
A label above each bin indicates the color and color number of that bin. Because  
the magenta, cyan, and black ink sticks are all dark, refer to its color number to  
determine which bin to load the ink stick. Don't worry if the yellow ink sticks  
have darker areas.  
I
Use only Phaser 860 Xerox ColorStix® II ink sticks; the use of other ink may  
affect print quality and reliability. Xerox warranties and service contracts do not  
cover damage, malfunction, or degradation of performance caused by the use of  
non-Xerox supplies or consumables or the use of Xerox supplies not specified for  
use with this printer.  
I
Each ink stick is uniquely shaped to fit into the correct ink-loading bin. Insert the  
ink stick's narrow end first.  
Ink sticks jammed  
I
I
One or more ink sticks are stuck in the ink-loading bin. Open and close the top cover.  
If the problem persists, move the ink sticks until there are no spaces between sticks of  
the same color.  
I
To prevent problems:  
I
Do not use broken ink sticks.  
I
Always install the ink stick's narrow end first.  
Maintenance drawer (A) locked  
I
I
I
The maintenance drawer (labeled A) is locked because it contains hot ink that could  
cause burns. You cannot remove the maintenance drawer until the ink has cooled.  
Close the front cover and wait at least five minutes for the ink to cool before removing  
the maintenance drawer from the printer.  
Printing resumes when the maintenance drawer is unlocked and the cover is closed.  
Advanced Features and Troubleshooting Manual  
47  
 
     
Troubleshooting Phaser 860 Printers  
Maintenance drawer (A) missing  
I
If the maintenance drawer is not installed, open the front cover and install the maintenance  
drawer (labeled A).  
I
If the maintenance drawer is already there, pull out the drawer, make sure that the  
counter (orange piece labeled C2) is installed, and re-insert the maintenance drawer.  
Maintenance kit low  
I
I
The Maintenance Kit is almost empty.  
Order a replacement Maintenance Kit since the Maintenance Kit will need replacing  
soon.  
Maintenance kit empty  
I
I
The Maintenance Kit is depleted. Replace the Maintenance Kit to continue printing.  
If the message remains after you installed a new kit, make sure that the new counter  
(the orange piece labeled C2) was correctly installed.  
Maintenance kit service life low  
I
I
The 15-month service life will expire soon.  
Order a replacement Maintenance Kit since the Maintenance Kit will need replacing  
soon.  
Maintenance kit service life expired  
I
I
The 15-month service life has expired.  
Replace the Maintenance Kit now to prevent print quality problems.  
Printer error ##  
I
I
I
An error occurred that may not be user-correctable.  
Turn off the printer, wait at least 15 seconds, and then turn the printer back on.  
If the error is not cleared, write down the error number.  
I
If you have access to the internet, look up the error number on the infoSMART  
web page (see page 44) for possible corrective action.  
I
If the error persists, call Customer Support with the error number.  
48  
Phaser 860 Color Printer  
 
Troubleshooting Phaser 860 Printers  
Paper jam message  
I
I
I
I
I
Clear the jam. For detailed information about clearing jams, refer to the Phaser 860  
Color Printer User Guide.  
Make sure that paper or transparencies are installed correctly in the tray and that the  
tray switch is set correctly.  
If the jam occurred because too much media was loaded in the tray, reduce the  
amount of media so it is below the fill line on the left side of the tray.  
If the paper is wrinkled or curled, change the media; only use clean, undamaged  
paper.  
If the jam occurred because the paper is too thick or too thin, use the recommended  
media instead; refer to the Phaser 860 Color Printer User Guide or print the Paper  
Tips Page (from the Printable Pagesmenu).  
Media jam - Retry manual feed  
I
If an envelope has jammed because it was not loaded properly, pull out the jammed  
envelope, verify that the manual-feed slot is fully extended (by gently pushing it  
downward), and (when prompted by the front panel) insert an undamaged envelope  
in the manual-feed slot:  
I
Insert only one envelope.  
I
Make sure the envelope is aligned against the left side of the manual-feed slot  
with the flap side facing up. For more information about printing on envelopes,  
refer to the Phaser 860 Color Printer User Guide.  
I
Insert the envelope until it is pulled into the printer.  
I
If a sheet of paper or a transparency has jammed because it was not loaded properly,  
Pull out the paper or a transparency, verify that the manual-feed slot is fully extended  
(by gently pushing it downward), and (when prompted by the front panel) insert an  
undamaged sheet in the manual-feed slot:  
I
Insert only one sheet of paper or one transparency.  
I
Make sure the sheet is aligned against the left side of the manual-feed slot. For  
more information about printing from the manual-feed slot, refer to the  
Phaser 860 Color Printer User Guide.  
I
Insert the sheet until it is pulled into the printer.  
Advanced Features and Troubleshooting Manual  
49  
 
Troubleshooting Phaser 860 Printers  
Problems with automatic two-sided printing  
Output is single-sided  
I
I
I
Make sure that you have selected two-sided printing in the printer driver.  
Use Letter-size, A4-size, or Legal-size paper only for two-sided printing.  
If using the standard paper/transparency tray, make sure the tray switch is set to  
Paper.  
Frequent jams with two-sided printing  
I
I
Paper must be between 60 - 120 g/m2 (16 - 32 lb. bond) in weight.  
When using the manual-feed slot, make sure that the paper is loaded straight and  
aligned along the left side of the manual-feed slot.  
The second side of a two-sided print is upside-down  
I
I
Select the correct method for binding preference in the printer driver.  
Refer to the Phaser 860 Color Printer User Guide for more information on two-sided  
printing and binding preference.  
Letterhead paper prints on the wrong side or prints upside-down  
I
From the manual-feed slot: For two-sided printing, load letterhead paper face up with  
the letterhead entering the manual-feed slot last.  
I
From a tray: For two-sided printing, load letterhead paper face down with the  
letterhead towards the back of the tray.  
50  
Phaser 860 Color Printer  
 
               
Troubleshooting Phaser 860 Printers  
Problems printing on labels  
Labels are printed on the wrong side  
I
Make sure the labels are loaded face up in a tray, or face down in the manual-feed  
slot.  
I
Make sure that two-sided printing is not selected in the printer driver; you cannot  
print labels on two sides.  
Printing labels from Microsoft Word  
1. From the Tools menu, select Envelopes and Labels.  
2. In the Envelopes and Labels dialog box, click the Labels tab.  
3. In the dialog box, click on the label icon.  
4. In the Label Options dialog box, select all of the following, depending on label size:  
Letter-size:  
a. Printer: Laser and Ink-jet  
b. Label Products: Avery standard  
c. Select the label size corresponding to the Xerox label media:  
Avery  
label sizes  
Xerox part  
number  
Xerox label media  
5160  
5164  
A/Letter (U. S.)  
8.5 x 11 in.  
100 sheets / 30 labels per  
sheet (each 1 x 2-5/8 in.)  
016-1812-00  
A/Letter (U. S.)  
8.5 x 11 in.  
100 sheets / 6 labels per  
sheet (each 3-1/3 x 4 in.)  
016-1813-00  
Metric-size:  
a. Printer: Laser and Ink-jet  
b. Label Products: Avery A4 and A5 sizes  
c. Select the label size corresponding to Xerox label media:  
Avery  
Xerox part  
number  
Xerox label media  
labelsizes  
L7163  
L7165  
A4 (Metric Letter)  
210 x 297 mm  
100 sheets / 14 labels per  
016-1814-00  
sheet (each 38.1 x 99.1 mm)  
A4 (Metric Letter)  
210 x 297 mm  
100 sheets / 8 labels per  
sheet (each 67.1 x 99.1 mm)  
016-1815-00  
5. Click the OK button to exit the Label Options dialog box.  
6. Click the Print button.  
Advanced Features and Troubleshooting Manual  
51  
 
     
Troubleshooting Phaser 860 Printers  
Print quality problems  
Light-colored or missing stripes on prints  
I
Run a test print by choosing Print Diagnostic Pageson the printer’s front panel  
(by selecting the Support Menu, then selecting Improve Print Quality).  
I
If a light stripe appears in one color, clean the printhead by choosing Eliminate  
Light Stripeson the front panel (by selecting the Support Menu, then selecting  
Improve Print Quality). Refer to the Phaser 860 Color Printer User Guide for  
more information.  
I
If a light stripe appears in all four colors, refer to the Phaser 860 Color Printer User  
Guide for more information about how to:  
I
I
I
I
Clean the Rapid Release Guide.  
Clean the wiper blade on the maintenance drawer.  
Inspect the printer's paper-exit area for debris and, if needed, clean this area.  
Select Eliminate Light Stripeson the front panel to clean the print heads  
and print a test page.  
Ink streaks or oil on front, back, or edges of print  
I
Choose Remove Print Smearson the front panel (by selecting the Support Menu,  
then selecting Improve Print Quality). Refer to the Phaser 860 Color Printer User  
Guide for more information. The cleaning process takes several minutes and uses  
several blank sheets of paper.  
I
I
Be sure to use paper supported by the printer. For a list of recommended media types,  
refer to the Phaser 860 Color Printer User Guide or print the Paper Tips Page (from  
the front panel).  
If needed, clean the following parts of the printer, as described in the Phaser 860  
Color Printer User Guide:  
I
I
I
Clean the maintenance drawer wiper.  
Clean the exit rollers if ink or debris is visible on those rollers.  
Clean the paper-feed rollers if ink or debris is visible on those rollers.  
Images are too light or too dark  
I
I
I
Pull out the upper tray and check the position of the switch on the front-right side of  
the tray. Push it forward for paper and backward for transparency. After setting the  
switch correctly, push the tray back in.  
Make sure that you have loaded the correct media (paper or transparencies). For a list  
of recommended media types, refer to the Phaser 860 Color Printer User Guide or  
print the Paper Tips Page (from the front panel).  
Select another color correction in the printer driver, then print the job again. Refer to  
page 3 for more information.  
52  
Phaser 860 Color Printer  
 
     
Troubleshooting Phaser 860 Printers  
Prints have dull, faded colors  
I
If you are using the standard paper/transparency tray or the high capacity  
transparency/label tray, make sure that the tray switch is set for the appropriate  
media.  
I
When printing transparencies, only use Phaser 860 transparency film, which has been  
specially formulated for use in this printer, and make sure that you have selected  
Transparency (when feeding from a tray) or Manual Feed-Transparency (when using  
the manual-feed slot) in the printer driver.  
I
Increase the print quality or try a different color correction. Refer to page 2 and page 3  
for more information.  
Photographic images appear grainy  
I
In the printer driver, select the highest print quality mode. Refer to page 2 for more  
information.  
I
Print images that are 150 dpi or higher.  
Prints in black-and-white instead of color  
I
In the printer driver, check if the TekColor Correction is set to Black and White; if it  
is, choose a different color correction. Refer to page 3 for more information.  
I
If using a Macintosh:  
I
I
Make sure that you are using the correct PPD file with the latest Apple  
LaserWriter printer driver, that supports color PostScript.  
In the Print dialog box, make sure that Color/Grayscale is selected. Some  
applications require special files to print in color. Make sure that these files are  
properly installed. For information, refer to the topics on the printer’s CD-ROM  
or the Xerox web site.  
I
If using a PC:  
I
I
Be sure to use the correct printer driver from the printer’s CD-ROM.  
Make sure the application you are using is set up to print in color.  
Blue colors look too purple  
I
If printed blue colors look too purple, print your document with the Vivid Color color  
correction. Refer to page 3 for more information.  
Transparency print quality is poor.  
I
Only use Phaser 860 transparency film, which has been specially formulated for use  
in this printer.  
I
Make sure that you have selected Standard as the print-quality mode. Refer to page 2  
for more information.  
I
I
Try setting Vivid Color as the color correction. Refer to page 3 for more information.  
Make sure that the switch on the side of the standard paper/transparency tray or the  
high-capacity transparency/label tray, is set to Transparency.  
I
Make sure that you have selected Transparency (when feeding from a tray) or Manual  
Feed-Transparency (when using the manual-feed slot) in the printer driver.  
Advanced Features and Troubleshooting Manual  
53  
 
 
Troubleshooting Phaser 860 Printers  
Print is wrinkled or rippled  
I
If your paper is smooth, glossy, or coated, try a different type of paper. Use only  
supported paper types.  
I
Use single-sided printing instead of double-sided printing.  
Printing problems  
The printer times out when connected to a parallel port  
I
Windows users: To change the timeout for transmission retry, refer to the Microsoft  
Online Help for instructions.  
Part of the image is missing or the image is clipped  
I
For more details on page sizes, print areas, and margins, refer to the Phaser 860 Color  
Printer User Guide. To maximize the image area, you may have to adjust the margins  
in your application software.  
I
I
I
In your application, check the setting for Image Size.  
Make sure you have selected the correct paper size in the printer driver.  
Make sure you have selected Page Setup after changing printers.  
Problems printing from a specific application  
I
Get information and tips on printing from specific applications (such as QuarkXPress  
and PageMaker) from the Xerox web site. Refer to page 44 for more information  
Fonts print incorrectly in Windows  
I
If you have downloaded fonts to your printer, or stored additional fonts on the  
internal hard drive, you may need to reinstall the fonts.  
I
If you are using PostScript fonts, make sure ATM (Adobe Type Manager) is installed  
and configured properly. ATM software is shipped with your printer.  
Text prints in Courier font  
I
The font you have specified is not available so the printer substituted the Courier  
font. The printer has 136 resident fonts. Other fonts must be set up from the printer  
driver to print with each job.  
54  
Phaser 860 Color Printer  
 
   
Troubleshooting Phaser 860 Printers  
Preventing media jams  
Use the following guidelines to prevent media jams inside the printer.  
I
I
I
Make sure the printer is on a flat, level surface.  
Don't add media above the tray's fill line.  
Media:  
I
I
I
Use only the recommended media. Refer to the Phaser 860 Color Printer User  
Guide or print the Paper Tips Page from the printer’s front panel.  
For transparencies, only use Phaser 860 transparency film, which has been  
specially formulated for use in this printer.  
Use clean, undamaged paper. Keep paper and other supplies clean and free from  
dust. Paper that has been sitting out of its sealed wrapper can become distorted,  
causing paper jams. Keep paper sealed until you are ready to use it for printing.  
I
I
I
I
Do not use paper that has been creased or wrinkled.  
If paper is still jamming, flip the paper over in the paper tray  
Do not print on sheets of labels that are missing labels.  
Use only Phaser 860 printer Color Printing Labels or Xerox Phaser Premium  
Business Cards.  
I
I
Do not use perforated paper, or odd-sized paper.  
For three-holed paper, make sure margins are adjusted to avoid printing over the  
holes.  
I
When using the manual-feed slot:  
I
I
Always use two hands to load the media so that it enters evenly.  
Wait until a front panel message prompts you before feeding the first sheet of  
paper, first transparency, or first envelope. When printing multiple pages, wait  
until the front panel message prompts you before adding the next sheet of media.  
I
I
Clean the printer’s rollers if they are visibly dirty. Refer to the Phaser 860 Color  
Printer User Guide for more information about cleaning the rollers.  
In high-humidity conditions, or when using speciality papers that can be printed on  
both sides: Remove the paper from the paper tray, turn over the stack of paper, and  
reinsert the paper into the tray.  
After you clear a media jam, the printer sometimes outputs a second, usually partial print  
to remove any image that may remain on the print drum; then the printer prints your  
original image.  
If you have more than one tray, the lower tray is usually the tray that the printer uses in  
self cleaning. You can change the default tray to use for self cleaning; refer to page 35 for  
more information.  
Advanced Features and Troubleshooting Manual  
55  
 
       
Troubleshooting Phaser 860 Printers  
56  
Phaser 860 Color Printer  
 
Specifications for the Phaser 860 Color Printer  
Specifications for the Phaser 860 Color  
Printer  
Temperature  
Operating: 10 degrees C to 32 degrees C (50 degrees F to 90 degrees F)  
Non-operating: -30 degrees C to +60 degrees C (-22 degrees F to 140 degrees F)  
Humidity  
Operating: 10% to 85% relative humidity, non-condensing  
Non-operating: 10% to 95% relative humidity, non-condensing  
Altitude  
Operating: 0 to 2400 m (0 to 7,874 ft.) above sea level  
Shipping: 0 to 15000 m (0 to 49200 ft.) above sea level  
Primary voltage ranges  
90 - 140 VAC, 110 VAC nominal  
180 - 264 VAC, 220 VAC nominal  
Frequency range  
47 to 63 Hz  
Primary fusing  
125 VAC, 250 VAC, 10 Amps and 6 Amps (Not user-accessible)  
Power Consumption  
State  
Typical Power  
1000 watts  
220 watts  
Maximum Allowable  
1100 watts  
Warming up  
Continuous printing  
Idle  
600 watts  
180 watts  
300 watts  
Standby  
130 watts  
not applicable  
30 watts  
Energy Star (optional)  
not applicable  
Dimensions of the printer (without a High-Capacity Paper Tray Assembly)  
Depth:  
Width:  
Height:  
600 mm (23.5 in.)  
432 mm (17 in.)  
390 mm (15.3 in.)  
Weight of the printer  
36 kg (79 lb.)  
Advanced Features and Troubleshooting Manual  
57  
 
               
Specifications for the Phaser 860 Color Printer  
Dimensions of one High-Capacity Paper Tray Assembly  
Height:  
Depth:  
Width:  
127 mm (5 in.)  
530 mm (20.875 in.)  
440 mm (17.375 in.)  
Weight of one High-Capacity Paper Tray Assembly  
9.1 kg (20 lb.)  
Sound level  
Sound Pressure (LpA); Sound Power (LwA  
)
Printing: LpA < 60 dB (A)  
LwA < 7.2 Bels (A)  
Idle:  
LpA < 45 dB (A)  
LwA < 5.6 Bels (A)  
Printer tilt  
2 cm/.75 in.  
0726-94  
Printer clearances  
10 cm (4 in.)  
10 cm  
(4 in.)  
10 cm (4 in.)  
0726-95  
58  
Phaser 860 Color Printer  
 
Regulatory Information for Phaser 860 Printers  
Regulatory Information for  
Phaser 860 Printers  
Canadian EMC (Electromagnetic Compatibility)  
regulatory standards  
I
This digital apparatus does not exceed the Class B limits for radio noise emissions  
from digital apparatus set out in the Radio Interference Regulations of the Canadian  
Department of Communications.  
I
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les  
limits applicables aux appareils numériques de la classe B prescrites dans le  
Règlement sur le brouillage radioélectrique édicté par le ministere des  
Communications du Canada.  
Advanced Features and Troubleshooting Manual  
59  
 
     
Regulatory Information for Phaser 860 Printers  
Declaration of conformity  
Xerox Corporation  
Office Printing Business  
P.O. Box 1000  
Mail Stop 60-512  
Wilsonville, Oregon 97070 U.S.A.  
declares, under our sole responsibility, that the products  
Phaser 860 printer (Z860)  
to which this declaration relates, is in conformity with the following standard(s) or other  
normative document(s):  
For the  
EC EN60950:1992  
Safety of Information Technology Equipment including  
Electrical Business Equipment  
For the  
EC EN55022:1992  
Limits and methods of measurement of radio Interference  
characteristics of Information Technology Equipment  
For the  
EC EN50082-1:1997  
The Generic Immunity Standard  
Residential, Commercial, and Light Industry.  
(QYLURQPHQWDOꢀ3KHQRPHQD  
%DVLFꢀ6WDQGDUG  
Radio-Frequency Electromagnetic Field immunity  
Electrostatic Discharge  
EN 61000-4-3: 1995-02  
EN 61000-4-2: 1995-01  
EN 61000-4-4: 1995-01  
EN 61000-4-5: 1995-02  
EN 61000-4-6: 1996-03  
EN 61000-4-11: 1994-06  
EN 61000-3-3: 1994-12  
Fast Burst Transient  
Line Surge  
Radio-Frequency Conducted Immunity  
Voltage Dips and Interruptions  
Flicker  
following the provision of the  
Low Voltage Directive 73/23/EEC, the Electromagnetic Compatibility Directive  
89/336/EEC, Machinery Directive 89/392/EEC.  
60  
Phaser 860 Color Printer  
 
   
Regulatory Information for Phaser 860 Printers  
FCC Class B device  
The equipment described in this manual generates and uses radio frequency energy. If it is  
not installed and used properly in strict accordance with Xerox’s instructions, it may  
cause interference with radio and television reception.  
This equipment has been tested and verified to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide  
reasonable protection against harmful interferences in a residential installation. This  
equipment generates, uses and can radiate radio frequency energy and, if not installed and  
used in accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the equipment off and on, the  
user is encouraged to try to correct the interference by one of more of the following  
measures:  
I
I
I
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected.  
I
Consult the dealer or an experienced radio/TV technician for help.  
Warning  
Changes or modifications not expressly approved by Xerox can affect emission  
compliance and could void the user’s authority to operate this product. To  
ensure emission compliance, use shielded interface cables.  
Advanced Features and Troubleshooting Manual  
61  
 
 
Regulatory Information for Phaser 860 Printers  
62  
Phaser 860 Color Printer  
 
 

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